Exchanges, Shipping & Returns
Shipping
LBL offers a variety of shipping options to suit your needs:
1. Economy Shipping
Delivery in 5-8 business days. Shipping and handling: $35.00
2. Standard Shipping
Delivery in 3-4 business days. Shipping and handling: $50.00
3. Express Shipping
Delivery in 1-2 business days. Shipping and handling: $70.00
ATTENTION CUSTOMERS: Due to ongoing impacts from COVID-19 and global climate changes, shipping carriers may experience delays. We appreciate your patience as we work to deliver your order as quickly as possible.
International Shipping
LBL offers flat-rate international shipping for $70.00.
Please note:
• International shipments may take 10-30 days to arrive due to customs clearance.
• External factors such as inclement weather, climate changes, or local customs laws in your country may cause further delays.
• If you are an international LBL customer, please be aware that you may be responsible for any customs fees or taxes that may apply once your order arrives in your country.
ATTENTION CUSTOMERS: COVID-19 and climate change have caused significant delays with international shipping carriers. We apologize for any inconvenience this may cause.
Returns & Exchange Policy
LBL Hair Return Policy
We offer a 100% Money-Back Guarantee for certified returns within 30 days.
• To initiate a return, please contact our claims department via phone, text, email, or our website. A claims specialist will assist you with the process and answer any questions.
• All return claims will be reviewed on a case-by-case basis. Once eligible, your return will be processed within 14-30 business days.
Damaged Upon Delivery Policy
Note: This policy does not override our return or exchange policies and will be reviewed on a case-by-case basis.
Exchange Policy
Exchanges are eligible within 30 days of purchase.
• To request an exchange, please reach out to our claims department via phone, text, email, or website. A claims specialist will be happy to assist you.
• Exchange claims will be reviewed individually, and once approved, your exchange will be processed within 14-30 business days.
ATTENTION: Items being considered for an exchange or return must not have been worn or damaged.