Exchanges, Shipping & Returns

Returns & Exchange Policy:

LBL Hair Return Policy: LBL has a claims process of 30 days, 𝟏𝟎𝟎% 𝐌𝐨𝐧𝐞𝐲 𝐁𝐚𝐜𝐤 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝, on certified mailed return items. Customers can contact our claims department via telephone, text, email or submit questions via our website and a claims specialist will be happy to assist in answering any question or concerns that you may have. We will address all return claims on a case by case basis. Once LBL has determined that your item is eligible for return, all returns will be processed within 14-30 business days.

Products Damaged Upon Delivery Policy:
LBL has never had issues with items arriving damaged because we pack with quality. However, we do understand that Carrier mishaps may occur. Please contact us for review if this does happen. NOTE: This Policy Dose Not override our Return or Exchange Policies and will be reviewed on a case by case basis.

Exchange Policy:
LBL has a claims process of 30 days, on exchanges. Customers can contact our claims department via telephone, text or email or submit questions via our website and a claims specialist will be happy to assist in answering any questions or concerns that you may have. We will address all exchange claims on a case by case basis. Once LBL has determined that your item is eligible for exchange, all returns will be processed within 14-30 business days.

ATTENTION: Any item that you are considering for an Exchange or Return must not have been worn or damaged upon claim.